How To Change Your Feedback On Ebay

Published at Dec 28, 2016.

Non sure how to alter feedback on eBay, or even if it's possible? You've come to the right place. Let's get straight to the answers.

Last updated 3/26/2020.

Buyers: Tin can I Change eBay Feedback I've Left?

Aye, merely only if the seller asks you to. Otherwise, you lot'll meet a message maxim "None of your Feedback is eligible for revision." You can too simply revise feedback to be better—you can't alter positive or neutral to negative.

How to Change Feedback on eBay As a Heir-apparent

1. Message the seller and ask for a chance to change your feedback. If you're offering to alter negative feedback to positive, you tin be pretty sure they'll say yes!
2. You lot should receive an e-mail with a request to alter your feedback. Click "Accept asking."
3. Y'all'll then become the pick to select your new feedback rating and enter a new comment.

Need more assistance? Read the official instructions on eBay.

Sellers: Can I Change Feedback a Buyer Has Left for Me?

No. However, you can ask the buyer to change their feedback. You can likewise ask eBay to remove unfair feedback in some cases.

How to Inquire a Heir-apparent to Change Their Feedback

1. Log in to your eBay account.
2. Visit https://feedback.ebay.com/ws/eBayISAPI.dll?ReviseFeedbackMessage&msg=one
3. Cheque off the box side by side to the feedback you lot want the buyer to revise, then select or blazon in the reason why you're asking the buyer to change it.

eBay'south official instructions are available hither.

Are There Any Important Rules I Should Know?

• Once y'all ask a heir-apparent to alter their feedback, they only have x days to make the revision. eBay will send them a reminder if they don't accept or reject the asking within 1 week.
• You simply become five feedback revision requests per yr, or per 1,000 feedback received (whichever gives you more than), so use them advisedly!

There are also 2 rules that were in issue when this commodity was written in 2016. eBay has removed the documentation on them, so these rules may or may not withal be in result:

• You must make your request within the beginning thirty days after the buyer leaves feedback.
• You simply become to brand one request per feedback. You lot can't transport the buyer a second request if they ignore you the first fourth dimension.

Manage eBay customer support from your favorite helpdesk.

Get better feedback! Explore how to streamline eBay buyer messages, resolution middle issues, proactive messaging, and more.

5 Requests Isn't Much! How Else Tin I Deal with Negative Feedback?

eBay but gives y'all five revision requests per ane,000 feedback because they want y'all to provide an awesome customer experience at least 99.5% of the time.

Sound impossible? It really isn't—especially if you lot connect a helpdesk to eBay to make customer support way easier.

For more tips, see our articles on getting a cracking eBay feedback score and becoming an eBay Pinnacle Rated Seller.

How to Ask eBay to Remove Negative Feedback

There are a few situations when you can appeal to eBay to have negative feedback reviewed by their staff and removed:

1. You uploaded tracking information that proves you shipped the item on time or that it was delivered on time (or delivery was attempted but nobody was available to sign), but the tracking data failed to display properly on eBay.
2. The comment contained inappropriate content, such equally offensive linguistic communication or personally identifiable information. (In this case, but the annotate will be removed, non the feedback.)
3. Potentially, other situations where the feedback is completely false and proven to be so by difficult evidence.

You can read these requirements here. If it'south been 2 days and eBay hasn't automatically removed the feedback, you should be able dispute information technology via Seller Help. Note that y'all must make the asking inside 90 days of receiving the feedback.

An Ounce of Prevention Is Worth a Pound of Cure

Sometimes, the all-time way to respond to negative eBay feedback is by asking buyers—or sometimes fifty-fifty eBay—to modify or remove it. But often, it'south better to focus on improving your customer service and so it doesn't happen again. Learn how ChannelReply tin can make all the divergence.

Source: https://www.channelreply.com/blog/view/change-ebay-feedback

Posted by: lopezthapt1997.blogspot.com

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